Assistance with the $250 Power Saving Bonus

We are helping community members apply for the State Government’s $250 Power Saving Bonus, a one-off payment to help eligible Victorians experiencing energy bill stress.

Below are some frequently asked questions. If you or someone you know meets the eligibility requirements, get in contact with us and we can help you access this important bonus.



What is the $250 Power Saving Bonus?

The $250 Power Saving Bonus is a one-off $250 payment which provides direct support to Victorian households experiencing power bill stress during the coronavirus pandemic. It is available to over 900,000 eligible Victorian households with at least one eligible concession cardholder.


Who is eligible for the Power Saving Bonus?

To be eligible, you must meet the following eligibility requirements:

  • Be a Victorian residential energy consumer (i.e. have a residential electricity account)
  • Be receiving payments under one of the following concession programs:
    • Centrelink Pensioner Concession
    • JobSeeker, Youth Allowance, Austudy or Abstudy
    • Department of Veterans Affairs Pensioner Concession
    • Or hold a Department of Veterans Affairs Gold Card

Holders of Health Care Cards who are not recipients of Youth Allowance, JobSeeker, Austudy or Abstudy are not eligible.


When can eligible households apply?

Eligible households can apply anytime now up until 31 January 2022.


How many people per household can apply?

Only one payment is available to each household.


How do I apply?

Applications are made online. If you do not have access to, or are uncomfortable using technology, get in contact with Clota Cottage and we will help you every step of the way:

Phone number: (03) 9899 0062


Address: 31 Clota Avenue, Box Hill, 3128


What do I need for the application process?

When you come to us to submit your application, there are a few things you need to bring with you:

  • a copy of a recent electricity bill
  • your ‘NMI’ number (this is located on your bill and is typically a 10 or 11 digit number)
  • your card number for your Pensioner Concession Card or Health Care Card (for JobSeekers, Youth Allowance, Austudy and Abstudy recipients)

Be sure to keep a copy of your NMI and your application reference number as you may need this information for further communications about your application.


How long does it take to receive the Power Saving Bonus?

If you meet the eligibility and documentation requirements, you should receive your $250 payment via Electronic Fund Transfer (EFT) within two to three weeks of submission. If you request payment via cheque, this should be received within four weeks.


Do I need to call and book a time?

Yes. To ensure someone is available to help you with your application, it’s best to call ahead.

Be Connected

We are proud to be able to offer free digital skills training and support to those over 50 years through the Be Connected program. Please contact us to find out more and to book your session.

Women's Health Week - September 2021

Whitehorse Community Houses had planned many wonderful low cost or free activities during 6-10 September to celebrate and support women’s health.  These events will be postponed due to COVID restrictions. Sign up so you can stay informed about when they are going ahead.


During the week of the 6-10 September, The Women's Health Week website will have lots of useful information including interviews, recipes, quizzes, articles, podcasts and tips for each of our daily topics: movement, periods, sexual health, mental health and sleep. Go to to find out more.



Jobs Victoria – Assistance for Jobseekers

 If you’re looking for work, a Jobs Victoria Advocate can help get you started.


They can:

  • connect you with skills and training through Work and Learning Centres, TAFE Skills and Jobs Centres, and apprenticeships.
  • help you apply for jobs through the Jobs Victoria Hub.
  • they can also link you to a Jobs Victoria Partner who can provide hands-on support such as CV and interview skills, and then help you find a job.



Jobs Victoria:

  • supports people looking for work
  • connects jobseekers with skills and training
  • matches businesses with local workers
  • creates jobs for those who need them most.


They offer support Victorian for jobseekers and employers in person, online and over the phone.


Hotline: 1300 208 575





Attend an online session in either English and Chinese. English sessions are on weekdays at 12pm, Chinese sessions are on every Wednesday at 2pm.

See the links to the documents below for more information and links to the online sessions. 



If you would like to talk to your local Jobs Advocate please contact 8892 1359 or